At GenXys Health Care Systems Inc., we are committed to providing exceptional service. Our services involve the collection and use of personal information and protecting users’ personal information is one of our highest priorities.
We will inform our users of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
1.1 We collect information (i) provided to us directly, (ii) entered into TreatGx, (iii) collected from our pharmacogenetic testing services, and (iv) collected through tracking technology (e.g. from cookies and similar technologies).
1.2 Unless the purposes for collecting personal information are obvious and the user voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.3 We will only collect user information that is necessary to fulfill the purposes stated in Policy 3 – Using and Disclosing personal information.
1.4 We are always working to enhance our Services with new products, applications and features that may result in the collection of new and different types of information. We will update our privacy statement, as needed.
2.1 We will obtain user consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided orally, in writing, electronically, through an authorized representative or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the user voluntarily provides personal information for that purpose.
2.3 Consent may also be implied where a user is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, updates or the marketing of new services or products and the user does not opt-out.
2.4 If you invite a Healthcare Professional to see your account, you are agreeing to share the personal information within your TreatGx account with him/her. We will inform this Healthcare Professional that you have made this request. By choosing to share your TreatGx account, you confirm that the person has given consent for GenXys to communicate with him or her via email. The Healthcare Professional may contact us at info@GenXys.com to request that we remove their information from our database, or unsubscribe at any time.
2.5 Users can withhold or withdraw their consent for GenXys Health Care Systems Inc. to use their personal information for communications about updates, surveys, promotions, products and services that may be of interest by contacting us at info@GenXys.com.
2.6 We may collect, use or disclose personal information without the user’s knowledge or consent in the following limited circumstances:
A full listing of such circumstances can be found in the Personal Information Protection Act (PIPA).
3.1 We will only use users personal information to fulfill the purposes identified at the time of collection or for the following purposes:
We will only disclose to trusted third parties information that has been stripped of an individual name and contact information and aggregated with information from other users sufficient to minimize the possibility of exposing individual-level information. This information will be disclosed to conduct analytics in order to enhance the provision of our services or for R&D.
3.2 We will not use or disclose user personal information for any additional purpose unless we obtain consent to do so.
3.3 We will not sell user lists or personal information to other parties unless we have consent to do so.
4.1 We will retain user personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose. Users’ pharmacogenetic results and experiment files (i.e. QuantStudio/sequencing results and reports) are stored for 2 years and users’ pharmacogenetic reports are retained for 10 years. Other personal information and user content information will be retained for at least one year so that the user has a reasonable opportunity to request access to it.
5.1 Users can change and update all personal information within their account, the only data that cannot be changed is “Pharmacogenetic Information”.
5.2 If personal information is inaccurate or incomplete, a user can enter their account and correct the information.
6.1 We are committed to ensuring the security of user personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 The following security measures will be followed to ensure that user personal information is appropriately protected:
6.3 We will use appropriate security measures when destroying user’s personal information such as deleting electronically stored information.
6.4 We will continually review and update our security policies and controls as technology changes to ensure personal information security.
7.1 Users have a right to access their personal information, subject to limited exceptions such as:
A full listing of the exceptions to access can be found in the Personal information Protection Act (PIPA).
7.2 Upon request, we will tell users how we use their personal information and to whom it has been disclosed if applicable.
7.3 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
7.6 If a request is refused in full or in part, we will notify the user in writing, providing the reasons for refusal and the resource available to the user.
8.1 The Privacy Officer is responsible for ensuring GenXys Health Care Systems Inc.’s compliance with this policy and the Personal information Protection Act (PIPA).
8.2 Users should direct any complaints, concerns or questions regarding GenXys Health Care Systems Inc.’s compliance by contacting us at info@GenXys.com. If GenXys Health Care Systems Inc. is unable to resolve the concern, the user may also write to the Privacy Commissioner of Canada.
604 827 4185